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Hospitality eLearning Academy

DESIGNED FOR INDIVIDUAL LEARNERS AND FOCUSSING ON YOUR NEEDS

When you need to develop your knowledge or add a new skill let the team at the Hospitality eLearning Academy help you.

Our informative, visually creative courses developed by highly experienced industry professionals are available to you 24 hrs a day.

Popular courses include: Professional Housekeeping, Professional Food Service, Induction for Hotel Staff, Wine and Champagne Service, Giving Great Customer Service, Licensing Awareness for Operational Staff and a choice of 3 Allergy modules.

 

Allergy aware
Allergy Aware
Allergy Awareness training for food and drink service staff has been a legal obligation in the UK since December 2014
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Allergy and special diets aware
Allergy and Special Diets Aware
Allergy Awareness training for food and drink service staff has been a legal obligation in the UK since December 2014
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Working with allergens
Working with Allergens
Allergy Awareness training for food and drink service staff has been a legal obligation in the UK since December 2014
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Food and drink safety aware
Food & Drink Safety Aware
This is not a qualification module but not all your staff need a formal qualification. Food Hygiene regulations allow staff
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Disability aware
Being Disability Aware
The majority of people think wheelchairs when disability is mentioned! This module takes learners through the range of disabilities including
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Professional housekeeping
Professional Housekeeping
Housekeeping is often a misunderstood department. It is not just about flicking dusters around and making beds. Undoubtedly it is
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All about housekeeping
All about Housekeeping
This module explores the role of Housekeeping in a hotel and the other modules in the Professional Housekeeping programme will
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all about cleaning
All about Cleaning
From the moment a guest walks through the doors of a hotel the level of cleanliness is something they are
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All about Cleaning Bathrooms
How would you feel if you found hairs in the bath and they were not yours!! For the majority of
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All about making beds
All about making beds
Most people ‘love their bed’ at home, therefore Housekeeping staff have a responsibility to ensure that the way the bed
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All about presentation
All about Presentation
Final presentation part of the Professional Housekeeping Skills programme will put the final touches in place that show the professionalism of
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Professional food service
Professional Food service
Although there may be variances in company procedures there are basic principles that apply in all food service. This interactive
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General preparation
General Preparation for Food Service
When tables are laid and napkins folded there are general tasks, such as filling cruets, preparing accompaniments, butters and oils
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Laying tables
Laying Tables
Which way round does the knife go?... What size cloth goes on a 5ft round table?.... this interactive module will
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Folding napkins
Napkin Folding
This short, interactive module invites you to practically fold 2 basic napkin folds commonly found in hospitality and helps you
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Menu knowledge
Menu Knowledge
What is a medallion?... where is the shank on a lamb?... which is a rump steak?.... what is a blue
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Boxing tables
Boxing Tables
A badly boxed table looks worse than just throwing a cloth over it. Learn about the technique behind this jargon
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Presenting menus and taking orders
Presenting Menus and Taking Orders
This module will give you knowledge of the professional procedures for taking orders and can be used with the module
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Using positive selling skills
Using Positive Selling Skills
Businesses are keen for staff to sell in order to increase revenues but selling skills don’t come naturally to everyone.
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Carrying plates
Carrying and Clearing Plates
Don’t just squash plates together when clearing and avoid spilling sauces when serving customers! Learn professional techniques by watching videos
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About Restaurant Service
This module develops your knowledge of how various restaurant procedures work and should be completed with the other modules Carrying
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Buffet service
Buffet Service
Buffets can be self serve or assisted but most of all should look interesting! This module introduces you to the
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Silver service
Silver Service Techniques
The technique of silver service is often used for banqueting service and is a highly sought after professional skill. To
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Licensing aware
Licensing Awareness
This is not a full licence course but is designed for operational staff to develop their understanding of the importance
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Wine and Champagne service
Wine and Champagne Service
What is the difference between a sauvignon blanc and chardonnay? ….. How do I open champagne?.... How can I recommend
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About wine and Champagne
About Wine & Champagne
What are old world and new world wines? … How is wine produced without being too technical!?... What flavours do
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handling glassware
Handling Glassware
Although there are differences in the shape of glassware and lay up placement there are some basic principles which this
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Using Positive Selling Skills to Promote Wine and Champagne
Using Positive Selling Skills to Promote Wine and Champagne Sales
Businesses are keen for staff to sell in order to increase revenues but selling skills don’t come naturally to everyone.
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Taking wine orders
Taking Wine Orders
A short interactive course developing the understanding behind the standards and procedures of writing wine orders.
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Wine and Champagne Service Skills
Wine and Champagne Service Skills
Develop an understanding behind the procedures you have been shown on opening wine. Learn more about bin numbers, the temperature
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Induction Compliance for hotel staff
Induction Compliance for Hotel Staff
The first few weeks of starting a new job are critical. Staff make the decision if they like the job
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Heath and safety aware
Safety Aware for Hotel Staff
Lots of activities ensure learners are totally concentrating, even if they have done this before! There is a choice of
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Emergency awareness
Fire Aware for Hotel Staff
This module isn’t about the business property and compliance but about what staff need to be aware of to work
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COSHH and manual handling
COSHH & Manual Handing for Hotel Staff
Fully interactive to ensure learners concentrate, this module tackles firstly COSHH requirements such as symbol recognition, personal protective equipment and
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Giving Great Customer Service for Hotel Staff
Giving Great Customer Service for Hotel Staff
The course Giving Great Customer Service is made up of the these 5 modules: Creating a Positive Environment | Understanding
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Creating a Positive Environment
Creating a Positive Environment
This module explores The Art of Communication and invites you, through a range of interactive activities using hotel based scenarios,
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Handling Different Customers
This group of three modules titled Handling Different Behaviours includes: Understanding Different Behaviours. | Understanding Customer Needs. | Being Disability
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Hand.ling customer problems positively
Handling Customer Problems Positively
When a customer has a negative experience, however small it may be it can affect their experience. Handling problems positively
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