Professional Housekeeping

Professional housekeeping

Instructors :

Instructor Image Judith Clarke

Course Description

Professional Housekeeping. 5 Great value modules

Housekeeping is often a misunderstood department. It is not just about flicking dusters around and making beds. Undoubtedly it is hard work but Houskeeping has an extremely valuable role to play in the reputation of a hotel and levels of guest satisfaction. There are great development and career opportunities in Housekeeping, locally, nationally and internationally.

Professional Housekeeping is Designed for

Operational housekeeping staff in hotels and guesthouses. Professional Housekeeping can be used for new staff to support internal on job training, to set a benchmark of Housekeeping standards for the whole team, to support the development of knowledge behind the practice, as part of your own training schemes or by people wishing to gain knowledge of the Housekeeping role in order to apply for a job.

Businesses may avoid training casual or agency staff as it is an additional cost and the turnover is high but using our inclusive programmes these staff can be planned into routine training at no extra cost. approach.

Professional Housekeeping will contribute to the guided learning hours for staff undertaking the Housekeeping pathway in the Hospitality Team Member apprenticeship.

Professional Housekeeping Course objectives

  • Identify different types of hotels and gradings
  • State the structure of a Housekeeping department
  • State the key responsibilities of a room attendant
  • Identify different bedding and quality checks
  • Use professional techniques to make beds
  • Identify hygiene and presentation standards
  • Identify the equipment required to clean bathrooms
  • Describe the techniques to clean fixtures and fittings in a bathroom
  • Identify safety and hygiene standards
  • Describe professional standards of key cleaning techniques and why they are used
  • Apply the techniques to a range of fixtures and fittings
  • Identify safety and hygiene standards
  • Identify final presentation checks in guest bedrooms and bathrooms
  • Identify the procedure for evening turndown
  • State the presentation standards in occupied rooms and public areas
All about working in Housekeeping
  • Identify different types of hotels and gradings
  • State the structure of a Housekeeping department
  • State the key responsibilities of a room attendant
All about making beds
  • Identify different bedding and quality checks
  • Use professional techniques to make beds
  • Identify hygiene and presentation standards
All about cleaning bathrooms
  • Identify the equipment required to clean bathrooms
  • Describe the techniques to clean fixtures and fittings in a bathroom
  • Identify safety and hygiene standards
All about cleaning
  • Describe professional standards of key cleaning techniques and why they are used
  • Apply the techniques to a range of fixtures and fittings
  • Identify safety and hygiene standards
All about presentation
  • Identify final presentation checks in guest bedrooms and bathrooms
  • Identify the procedure for evening turndown
  • State the presentation standards in occupied rooms and public areas
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minutes
Course approximate timing
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%
End test passmark
Hospitality apprenticeship
The modules will contribute to the guided learning hours for those staff completing a hospitality apprenticeship.

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