- I have registration code what do I do with it?
We have issued our affiliates with registration codes. It is important you enter this when you register on the site using the Registration area on the top navigation bar. This enables us to track who has introduced our learners to our site.
- Do I need a registration code?
If you have arrived at our site from a search engine or social media without being referred by an affiliate you do not require a registration code to set up an account.
- I have forgotten my password. What do I do?
Follow this link to reset your password http://www.direction-associates.co.uk/learner-log-in/?action=lostpassword
There is No FAQ yet.
- Can I become an Affilliate?
If you would like to join our affiliate programme, please contact us via 'Contact us' found on the top navigation bar
- Do the modules/courses run on a tablet?
All of the modules/courses have been designed to run on desktops and tablets. It is possible to run a course on a smart phone, but we don't recommend it.
- Why is there is no sound on the module?
All the modules/courses are fully voiced over. If you have a hearing impairment or no access to a machine with sound, a copy of the voiceover script its available by clicking the Audio button on the module player. Ensure you have the sound turned on, on your desktop pc or device and set at a comfortable level.
- Which browsers will the courses run on?
The modules work on IE11, Google chrome, Opera, Safari. If a module won’t play update or change your browser – modules are not videos they are web pages. If you are still using Windows XP you will need to download Google chrome to play the modules. Close down other memory hungry applications before you start, such as computer games.
- Do I need fast broadband to run the courses?
Check you have a good internet connection - 4Mb is recommended. If the module freezes it is more than likely the internet connection not the module. Try again later.
There is No FAQ yet.
- If I am a Group Admin, can I track my learners progress?
Yes of course. There are full reporting and tracking features built into the Learner Management System.
- Are all the courses and modules certificated?
All of our modules are endorsed by the Institute of Hospitality and Endorsed by the CPD. This is reflected on your certificate when you successful complete a Course or a Module
- Do you offer refunds?
If the course or module did not meet your expectations and you have not completed it or downloaded the certificate we will offer a full refund.
- Can the courses be customised to make them specific for our company?
We will tailor courses and modules for you. Please contact us for more details.
- When I go to my course/module it still asks me to 'Buy this course'
Ensure that you have logged in, using the username and password you set up when you first registered. If you have a problem contact us we will be delighted to help.
- How do I move on to the next module of a course?
The modules are set up so that you have to complete the previous module before you are able to access the next module. This is to ensure that the relevant learning points aren't missed.
- Is the Food & Drink Safety module a Level 2 qualification?
Food & Drink Safety Aware is not a Level 2 qualification module but not all hospitality staff need a formal qualification. Food Hygiene regulations allow staff other than key food handlers ie: chefs, to be trained ‘to the needs of the job’.
- Is the Licensing Aware module a Personal Licence?
Licensing Awareness is not a full licencing course but is designed for operational staff in restaurants and bars to ensure they are aware of all Licensing regulations and how they effect the business.