Giving Great Customer Service for Hotel Staff

About this product

If you require Group Management make sure you select the Group Registration tick box next to the Add to basket button. Select the amount of licenses you require, you can add your learners from your Group Registration panel.


Designed for

Designed for all operational ‘front facing’ hotel staff.

The modules can be used as a complete programme or individually for specific training needs or refreshers. Individuals may like to develop their own knowledge and confidence or use the module certificates at interviews. The programme will contribute to the guided learning hours for those staff completing a hospitality apprenticeship.

Course modules

  • Creating a Positive Environment
  • Understand Different Behaviours
  • Understanding Customer Needs
  • Being Disability and Cultural Aware
  • Handling Problems Positively